Final Report: NSF-funded Workshop to Develop a Research Agenda for Service Innovation

Near final version of workshop report available here.

More on the workshop itself.


New Online Service Innovation Course to be Developed at UCSD and UC Merced

Professor Vish Krishnan (UCSD) and Professor Paul Maglio (UC Merced) have won funding from the University of California’s Innovative Learning Technology Initiative (ILTI) to develop a new online-hybrid undergraduate course in service innovation. One of twelve proposals to win funding in the latest round, the new course will be offered at both San Diego and Merced in Spring 2015.

“We are delighted to have the opportunity to create and deliver an innovative course on service that combines online lectures and other activities with in-class discussions and a team project,” said Professor Maglio. “We ultimately hope to be able to create cross-campus project teams, and to have faculty from other campuses adapt the course and materials for their own use.”

Professors Krishnan and Maglio are now putting their lectures and other materials online, including conversations with practitioners and guest lectures from other UC faculty as well. Funding from ILTI will be used to produce professional-quality videos and to incorporate cutting-edge instructional design. In the first offering, the course will run separately at UCSD and UC Merced, with student teams competing for best project across the two campuses.

“This is the first specific cross-campus collaboration of the new California Center for Service Science,” added Professor Krishnan. “At the Service Science Summit we held here at UCSD in September 2013, we heard of broad education and skill needs in the area of service innovation from many industry partners. This new course represents just the first step UC is taking toward filling the need for more service-related education.”


NSF-funded Workshop to Develop a Research Agenda for Service Innovation

The California Center for Service Science at the University of California, led by Professor Paul Maglio at UC Merced, will partner with Dr. Stephen Kwan of San José State University and Dr. Jim Spohrer of IBM to co-organize an NSF-funded Workshop to Develop a Research Agenda for Service Innovation, which will be held at the Keck Center of the National Academies in Washington DC in April, 2014.



Symposium on the Future of Service Innovation

The California Center for Service Science will co-host a joint Symposium on the Future of Service Innovation with the International Society of Service Innovation Professionals (ISSIP) on March 24, 2014, at the IBM Almaden Research Center in San Jose, California.



University of California Announces Launch of the ‘California Center for Service Science’

In September 2013, the University of California will establish a new California Center for Service Science (CCSS), a virtual, cross-campus organization aimed at advancing the frontier of service research and education. The Center will be led by Paul Maglio, a Professor of Technology Management and Cognitive and Information Sciences at the University of California, Merced.

Although the service sector accounts for about 80 percent of the jobs and GDP in California, there is currently no organized center for education and research on service at UC or in California more broadly. The mission of the new California Center for Service Science is to advance the frontier of service science research and education, and to emerge as an engine of skill, innovation, and job growth for the state and the nation.

Paul Maglio explains that “the service sector remains understudied and the service workforce is undereducated in the state. With some small support from the University of California, we have begun to create a cross-campus center aligned with industry and government needs in the broad areas of knowledge-based and innovative service systems.”

The Center will be launched at the inaugural Service Science Summit on September 13, 2013, at UCSD’s Rady School of Management. To learn more or to become involved, please contact Paul Maglio.