Agenda

April 10, 2014
08:00 – 08:45 Breakfast
08:45 – 08:50 Welcome

Susan Sloan, GUIRR, NAS

08:50 – 09:00 Introduction and Agenda

Jim Spohrer, IBM
Steve Kwan, San Jose State University
Paul Maglio, UC Merced

Organizers discuss workshop goals and outline the agenda.

09:00 – 09:15 A Perspective on Service Innovation at NSF – Chair: Paul Maglio

Grace Wang, Division Director, Industrial Innovation and Partnerships, NSF

09:15 – 10:45 Individual presentations – Chair: Jim Spohrer

Each participant had two minutes to present a single slide describing an idea of a service research challenge, including its context and impact.

Uday Apte
Marietta Baba
Ralph Badinelli
MaryJo Bitner
Christoph Breidbach
Walter Ganz
Laurie Garrow
Mark Haselkorn
Bill Hefley
Uday Karmarkar
Dick Larson
Paul Maglio
Irene Ng
Yanfeng Ouyang
Bill Rouse
Yuriko Sawtani
Tiina Tannien-Ahonen
Sally TinkleRohit Verma

10:45 – 11:00 Break
11:00 – 12:30 Brainstorming – Chair: Steve Kwan

Facilitated brainstorming of research priorities and challenges.

12:30 – 13:30 Lunch
13:30 – 14:30 Team formation – Chair: Paul Maglio

Teams meet. Each teams decides on its own method of operation.

14:30 – 15:30 Industry and government perspective – Chair: Steve Kwan

Participants from industry will discuss critical business problems related to service. US government participants will discuss national priorities related to service.

Ammar Rayes, Cisco
Jim Spohrer, IBM
Alexandra Medina-Borja, NSF
Sally Tinkle, Science and Technology Policy Institute

15:30 – 16:00 Break
16:00 – 17:30 Team breakout session – Chair: Jim Spohrer

Teams continue their work.

17:30 – 18:00 Team preliminary report out – Chair: Paul Maglio

Teams will present their preliminary ideas informally with the whole group. This session aims to foster discussion and cross-fertilization between teams.
Group 1

18:00 – 20:00 Reception
   
April 11, 2014
09:00 – 09:30 Breakfast
09:30 – 09:35 Quick Summary from Day 1

Paul Maglio, UC Merced

09:35 – 10:35 International perspective – Chair: Steve Kwan

International participants will share their perspectives on societal problems and service research in their own regions.

Walter Ganz, Fraunhofer Institute, Germany
Irene Ng, Warwick University, UK
Yuiko Sawatani, University of Waseda, Japan
Tiina Tanninen-Ahonen, Tekes, Finland

10:35 – 10:50 Human-centered Systems Engineering – Chair: Paul Maglio

Bill Rouse, Stevens Institute of Technology

10:50 – 11:00 Break
10:45 – 12:00 Team breakout – Chair: Jim Spohrer

Teams meet to finalize presentations.

12:00 – 13:00 Lunch
13:00 – 14:00 Team presentations – Chair: Paul Maglio

Group 1
Group2
Group 3
Group 4
Group 5

14:00 – 15:00 Group discussion and wrap up

Jim Spohrer, IBM
Steve Kwan, San Jose State University
Paul Maglio, UC Merced

Review workshop outcomes and plans for continued work and final report.

15:00 Workshop ends

 

Sponsors: National Science Foundation, California Center for Service Science, San Jose State University, IBM, University-Industry Demonstration Partnership, National Academies

 

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